Privacy Policy

Skaled Labs ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and interact with our services. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or submitting information through our forms, you consent to the practices described in this policy.

Skaled Labs is a digital marketing and growth operating agency based in Australia. We work with coaches, content creators, and online business operators to build and scale high-ticket offer businesses. Our services include funnel strategy, offer development, paid traffic management, and full-service growth operations.

We collect personal information that you voluntarily provide when you interact with our website, complete an application form, or book a call. This may include:

• Your full name
• Email address
• Phone number
• Business-related information, including your business model, current revenue, funnel setup, and growth goals
• Any additional information you provide in free-text fields during the application process

We do not collect payment card details or financial account information through our website.

We collect personal information through the following means:

• Contact and application forms hosted on our website
• Scheduling and booking tools (Calendly), when you book a discovery or strategy call
• Automated data workflows (Zapier), which may transfer your submitted information to internal spreadsheets or tracking systems used by our team

We collect information only when you actively provide it. We do not purchase third-party marketing lists or collect data passively through tracking pixels at this time.

We collect personal information for the following purposes:

• To assess your suitability as a prospective client and determine whether our services are the right fit for your business
• To contact you regarding your enquiry or application
• To schedule and confirm calls or consultations
• To maintain internal records of prospective and active client relationships
• To improve how we qualify and serve clients over time

We will not use your personal information for any purpose that is inconsistent with the reason it was collected, unless we obtain your consent or are required to do so by law.

We may share your personal information with trusted third-party service providers who assist us in operating our business. These currently include:

• Calendly — used to facilitate call scheduling. Calendly may process your name, email, and phone number as part of the booking process. Calendly's privacy policy is available at calendly.com/privacy.
• Zapier — used to automate the transfer of data between our tools and internal tracking systems such as spreadsheets. Data transferred via Zapier may include any information submitted through our forms.

We take reasonable steps to ensure these providers handle your personal information in accordance with the APPs. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may also disclose personal information if required to do so by Australian law or a court order.

Your personal information is stored in Australia and/or on secure cloud-based platforms operated by our service providers. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

This includes restricting access to personal information to authorised personnel only, and using secure platforms with appropriate access controls.

While we take reasonable precautions, no method of transmission over the internet is completely secure. If you believe your personal information has been compromised, please contact us immediately.

We retain personal information only for as long as it is necessary for the purposes for which it was collected, or as required by law. If you are not engaged as a client, we will retain your information for a reasonable period to manage our business operations before securely deleting or de-identifying it.

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request that we correct personal information that is inaccurate, incomplete, or out of date

To make a request, please contact us using the details provided at the end of this policy. We will respond within a reasonable timeframe. In some circumstances, we may be unable to provide access (for example, where disclosure would unreasonably impact another person's privacy), and we will explain our reasons in writing if this occurs.

If you believe we have handled your personal information in a manner that does not comply with the Privacy Act 1988 (Cth) or the APPs, you may lodge a complaint with us directly. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website. We encourage you to review this policy periodically.